How to Purge Deleted Dropbox Files

About a week ago, I sent a support request to Dropbox asking how to purge deleted files. Never heard anything back, but I figured that I would ask here to see if anyone knows the magic recipe. Here is the support question I sent to the Dropbox team:

Is it possible?

So if anyone knows how to do this it would be great and super-appreciated. For everyone else, it’s important for you to know that Dropbox does not actually “delete” your files when you click to delete them; instead, the files are simply hidden from your view until they are “purged”. Unfortunately, there is no way for users to purge all deleted items. This is bad for numerous reasons, including:

• Users may think they have deleted sensitive data when in fact they have not
• Deleted files that can’t be purged continue to take up disk space
• Dropbox support is unresponsive, the opposite of awesome

So that’s the deal with Dropbox. If any of you movers and shakers happens to know how to purge ALL deleted files — even those uploaded/shared by somebody else — please share your wisdom, thanks.

Update In case anyone was wondering about the “awesomeness” of Dropbox, here is their official reply to my question:

None of the links provided by Dropbox in their email reply were helpful in answering my seemingly simple question. This is a prime example of a business that has gotten too big for its own good. Looks like it’s time to drop Dropbox. Any business that doesn’t have time to respond to its own customers is just not worth it. Recommendations for alternatives to Dropbox are most welcome.

admin Member since June 29, 2014

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